Return & Refund Policy

Effective Date: April 8, 2026
Website: happybuyss.com
Contact Email: dongning980220@gmail.com

Thank you for shopping at happybuyss.com. We value your satisfaction and want you to have a positive experience. Please read this Return & Refund Policy carefully. By making a purchase on our Website, you agree to the terms below.

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The return request is made within 30 days of the delivery date.
The item is unused, unwashed, undamaged, and in its original packaging.
The item is accompanied by a proof of purchase (order confirmation or receipt).

1.2 Non-Returnable Items

The following items are not eligible for return:

Digital products (e.g., downloadable files, e-books, software)
Gift cards
Items marked as “Final Sale” or “Non-Returnable”
Perishable goods (e.g., food, flowers)
Personalized or custom-made products

1.3 How to Initiate a Return

To initiate a return, please contact us at:
dongning980220@gmail.com

Include the following information in your email:

Order number
Product name(s) you wish to return
Reason for return
Photos showing the product condition (if damaged or defective)

Once your return request is approved, we will provide you with a return shipping address and instructions.

2. Refunds

2.1 Refund Process

After we receive and inspect your returned item (typically within 5–7 business days), we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method (credit card, PayPal, etc.). Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

2.2 Partial Refunds

Partial refunds may be granted in the following situations:

The item shows obvious signs of use or damage not caused by us
Missing parts or accessories not due to our error

2.3 Late or Missing Refunds

If you haven’t received your refund after 10 business days from approval:

Check your bank account again
Contact your credit card company or PayPal (processing times vary)
If you’ve done all of the above and still have not received your refund, please contact us at dongning980220@gmail.com

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, please email us at dongning980220@gmail.com with:

Your order number
Photos showing the defect or damage

Once approved, we will arrange the exchange.

If you simply want a different size or color, please return the original item (following the return process above) and place a new order separately.

4. Shipping Costs for Returns

If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
For all other returns (e.g., buyer’s remorse, wrong size ordered), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at dongning980220@gmail.com with:

Your order number
Photos or videos clearly showing the issue

We will arrange a replacement or full refund (including shipping costs) as quickly as possible.

6. Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not yet been shipped.
To request a cancellation, email us immediately at dongning980220@gmail.com with your order number.
If the order has already been shipped, you will need to follow the return process once you receive the item.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: dongning980220@gmail.com
Website: happybuyss.com